Mobile Modernization For Field Service

Mobile technology is well-established in the field service market. Many field service organizations have already invested in mobile solutions that are aging or obsolete. These systems lack features available in modern mobile solutions, and in many cases may no longer be supported by their hardware and software vendors (or soon won’t be).

That’s why these service companies are investigating the next generation of mobile solutions and need guidance to understand how to modernize their legacy solutions.

According to VDC, the shifting nature of field service has put more pressure on companies to update their technology. Service is now seen as a valuable source of revenue, customer goodwill, and new sales opportunities. Legacy mobile solutions were not designed to support this new paradigm. Without a modernization effort, service organizations could be putting themselves at a competitive disadvantage.

According to VDC Research, the changes in field service are reflected in the pressures that are driving new mobile investments in field service. Among them: the need for better worker communication and collaboration in the field, the need for real-time views into issue resolution, the need for faster responses to exceptional service events, and a desire to increase customer service and build loyalty.

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