Mobile Field Service Management Solutions Buyer's Guide

Field technicians are on the front lines of your business bringing in revenue, driving repeat business, and solving customer problems on a daily basis. This buyer’s guide helps to ensure that you choose a mobile field service management solution that works for your organization and fully enables your field techs with highly usable, process-driven mobile apps.

OVERVIEW

Field service management technology is advancing rapidly as cloud-based software tools, the Internet of Things (IoT) and machine learning offer levels of service that have never before been possible. Despite the list of possibilities on the field service industry horizon, it is mobile apps that remain atop field service directors’ wish lists. Research shows that organizations are making significant investments in mobile apps. (See VDC Research report: “App Factories Slow to Emerge,” 2017)

However, developing and deploying mobile apps that can fully enable field techs remains challenging on several levels. Mobile developers are in high demand, making hiring a team expensive and time-consuming. Developing native mobile apps for field service engineers and supporting them on different operating systems is complex and resource-intensive.