Mobile Device Management: 7 Principles For Success

By Mark Gentile, Odyssey Software Inc.

Device management is a critical factor in the value mobile systems provide, because on average support costs account for 27% of the TCO (total cost of ownership) for enterprise mobile devices — twice as much as the cost of purchasing the devices themselves. My company has worked with enterprises that use mobile devices for many work processes in a variety of industries, and we offer the following principles for MDM.