Case Study: Mobile Access To Inventory Data Reduces Back Orders By 25 Percent And Decreases Shipping Time From 5 Days To 2 days

Citizens de Mexico SA manufactures and distributes innovative and stylish watches and other products to customers throughout Mexico. Citizens' Mobile account executives did not have access to fresh information about pricing, inventory and account status while on the road taking orders from wholesale customers. Popular items were often out of stock by the time orders were entered. Because orders were rekeyed into the back office system there was a high amount of order entry and data errors. Citizens' retail customers could not be sure they would have the stock that customers wanted when they needed it.

Furthermore Citizens could not be sure their account executives were offering customers contract pricing and discounts. To deal with these issues, Citizens deployed a mobile sales solution from jLAN Technologies that connects users with current data from their ERP system, Microsoft Dynamics™ GP. Since deployment, the amount of sales tied up in back orders has fallen by 25 percent. Data entry errors have been reduced by 50%. Account executives can now provide their customers with real time inventory levels, and orders can be shipped in hours instead of days.