Metrix

Product Description
Increase customer satisfaction and drive service revenues with Metrix's comprehensive service management software. Metrix will allow you to accelerate service delivery, reduce inventory costs, increase contract revenues, maximize warranty recovery, and decrease repair times. In short, Metrix enables your company to provide world-class customer service while increasing overall company profitability.
Metrix has a solution for every aspect of your business, including a powerful contact center, field service, dispatch, contract lifecycle, warranty, reverse logistics, self-service, and mobile workforce solutions. Combined, these solutions help you manage complex field service operations, enable real-time interaction with the field, improve productivity, and reduce costs.
A 100% SOA (service orientated architecture) application ensures easy integration with all of your back office systems including SAP, Siebel, Oracle, and others. And, with one-step navigation and customizable screens, Metrix's user interface was designed with the user in mind.
Metrix customers have increased service revenues by up to 20%. Go to www.metrix.com to find out how you can achieve similar results.

Company Overview
At Metrix, our promise is to "Advance Your Service". We do this through our comprehensive service management and mobile field service solutions that allow you to automate reverse logistics, increase first-call resolutions, optimize route schedules, and grow contract revenue.
Metrix's solution offers deep functionality and configurability, combined with an intuitive user interface and the ability to easily and seamlessly integrate to any back-end system including including SAP, Siebel, Oracle, and others.
Leveraging more than 28 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction, and increasing service profitability. For more information, visit www.metrix.com.