Measuring What Matters: The Evolution Of Analytics And How Field Service Organizations Are Reaping The Benefits

By Steve Wellen, CEO of FieldAware

Research into field service management consistently shows that when respondents are asked what they are planning to invest in or are looking to implement, analytic tools - more and more - are being highlighted above other functionality.

No great surprise given that today’s field service operations can rely on many different systems and solutions, all of which generate huge amounts of data. However, being able to organize and analyze data in an effective, simple and reliable way is a major challenge and without the means of turning it into something actionable, many businesses just don’t benefit.

So, where are we in the evolution of field service analytics and how are field service organizations making their data work smarter, not harder?