Mastering Mobility: What To Consider When Mobilizing Your Field Technicians

Today, mobile technology gives companies a competitive edge. Deploying a smart mobile strategy for your service operations results in decreased days to cash; accurate, timely completions of service calls; reduced data entry; increases in "new" work; and improved customer loyalty.

Mobile technology is no longer a wish-list item for a field service organization; it’s a critical reality in business today. Mobile solutions allow technicians to be more effective at their jobs because of improved scheduling, dispatching, routing, communication and asset information. Technicians can secure "new" work and deliver the right service and delight customers.

This paper presents both opportunities and challenges for today's field service operations. On one side, the use of mobile devices and the expanding applications provides significant opportunities to streamline workflow, improve collaboration and ultimately increase employee productivity. On the flip side, a number of new challenges emerge, particularly when it comes to adoption, IT management and security.

Download the complete white paper below to read more.