Market Research Firm Extends Mobile Technology And Applications To Field Service Team

This case study from Stratix takes a look at a leading global market research firm that reaches out to 25,000 consumers in more than 50 countries to gauge numerous economic and personal finance factors as they look to simplify and reduce the number of devices in use by their field technicians and improve efficiency. They wanted to extend innovative mobile technology and applications to their field service team in the home market to:

• Create a more professional image
• Reduce the amount of technology to manage in the field
• Increase efficiency (ability for each field service representative to serve more households)
• Improve asset management and stock allocation

This case study notes Stratix tackled five main tasks: (1) help select the mobile technology, (2) deliver an out-­‐of-­‐the-­‐box field service application that’s simple to use and meets their requirements, (3) reduce the number of devices required to service the customer, (4) improve technician efficiency, (5) and simplify migration from BlackBerry ES (BES) devices to an Apple iOS environment.

Download this case study below to read the solution provided by Stratix and the results.