Managing The Known And Unknown In Mobile Workforce Management

Backlog Management and Capacity Planning in Service Organizations

This white paper discusses planning for the mid-term and long-term as it relates to mobile workforce management.

You’ve planned for today's workload. But what about tomorrow, next week, or even next year? How much work will you be doing by type, region, and service level? How can you manage the backlog of work that rolls from day-to-day? And what actions can you take to improve your operations?

Planning is a critical link to productivity in your business processes. Get it wrong and you lose ground to the competition. Get it right and your service organization can optimize your response, while meeting budget and customer expectations.

ViryaNet G4 – integrated with our Performance Management practice – helps you get it right by providing all levels of work and resource planning – from long-term strategic planning to short-term tactical adjustments to daily optimization – so you can manage the known and unknown in your field service organization.

To read more about workforce management, backlog management, and capacity planning in service organizations, download this white paper below.