Making Sense Of Field Service Knowledge And Collaboration

What is field service knowledge and collaboration?

Equip your service team with the information and support they need to assist customers anytime, anywhere.

Your field service technicians are the face of your company. Make sure they have the real-time knowledge-sharing tools to help them provide exceptional customer experiences every time.

Both field service knowledge and collaboration impact several teams in your organization. First, there are your field service technicians— the mobile employees who work onsite to resolve issues and perform installations, inspections, and maintenance. Then there are the folks who dispatch, coordinate, and support your team members out in the field. And of course, it’s also integral to your contact center managers and service agents—the ones fielding the initial customer requests.