LondonWaste Uses Workforce Management Solution To Improve Productivity And Control Labor Costs

Since its formation in 1994, LondonWaste has developed into one of London’s largest waste management companies, operating out of nine sites in London and four other sites across the city. The company handles more than 1 million tons of waste a year, employs 450 of its own staff and manages an additional 300 contract staff. With an annual revenue of around $100 million, the company offers a broad range of services including recycling, composting, and waste treatment and disposal.

Limited visibility into employee absences

Before its implementation of Kronos, absence management at LondonWaste was fairly unsophisticated, with no centralized data available to enable analysis of absence information. With remote locations to manage and 75 different pay rules to consider, the organization had little visibility into employee absence. The system was prone to errors, and it was impossible to spot absence trends or compare absence levels across sites.

“We had an entirely trust-based system, where employees would log their own working hours,” explained Mark Beattie, head of information technology at LondonWaste. “This did not give us an accurate picture of staff timekeeping, and no meaningful management information could be provided on lateness trends, absence levels, and vacation taken.”

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