Limousine Company Sees 50% Drop In Complaints After Using TeleNav

Luxury Limousine & Transportation is a customer-centric organization that caters to both businesses and individuals throughout the tri-state metro New York area, transporting clients 24 hours a day, seven days a week. At each job pick-up, drivers are traditionally prepared for any request. Unfortunately, customer destinations are often not specific, addresses change from the original request, and drop-offs are sometimes located outside of the home city metropolitan area. In the past, all of this meant that drivers were getting lost and taking longer to complete jobs, plus arriving late for their next appointment.

To get back on track, drivers would either have to make a time consuming stop to refer to a map, or contact a dispatcher at company headquarters to ask for help, pulling that employee away from other work. While Luxury Limo did have a capability to track their fleet, drivers were still at a loss when it came time to get to a customer's desired destination.