Article | November 7, 2019

Leveraging The Power Of Location In Field Service

Source: Esri
Field Service IoT

Now is the time to bring a location perspective to field operations activities. Achieving greater coordination between the field and the office yields operational efficiency and creates new opportunities.

Organizations are facing critical challenges in field service — the use of legacy processes, retiring knowledge workers, training their replacements, and even the introduction of promising new field technologies – simultaneously. Is it any wonder why field service organizations are becoming less and less efficient? Combining those inefficiencies with organizational distress over the time and cost of implementing emerging technologies could significantly undermine success for any organization, regardless of its size.

If you’re not already addressing these issues, you will be — and sooner than you might think. Innovative technologies are becoming more commonplace in field service and those who ignore them risk vulnerability to those choosing to embrace them. A proactive approach that supports these technologies is going to improve your organization’s efficiency and productivity, increase customer satisfaction, and ultimately drive a healthier bottom line.

One of those technologies —geographic information systems, or GIS — isn’t exactly new (it’s been around since the late 1960s), but the ways it’s being utilized by progressive field service organizations is. While many people think of mapping when they hear GIS, this technology is being applied today as a means to gain efficiencies through consumer-friendly mobile apps that help field workers work more effectively. GIS blends the science of geography with technology to enable understanding from a location perspective. It provides the location intelligence needed to optimize field service activities and support workers in any organization.