Lean Service Management: Streamlined Processes Can Satisfy Customers And Deliver New Profits
Source: Infor
Consumers and companies don't just buy products today, they buy experiences and solutions to problem s. If a perfect product has less-than perfect delivery, service, and support, customers will be unhappy - and may look to competitors for alternatives.
Why?
Because customer experience is dramatically impacted by a company's service-management capabilities and customers look to those that offer higher levels of responsiveness, service quality, and cost to value.
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