Leading The Future Of Field Service: Connecting Field Service Management To The Internet Of Things

Kevin Ashton, a British technology expert, founded the Auto-ID center at the Massachusetts Institute of Technology. That center did pioneering work with radio-frequency identification and other identification sensors. In the process of this work, Ashton also coined the term “Internet of Things” (IoT) to refer to household, everyday objects having network connectivity and sending data. Because of this, some call him the father of the IoT concept.

In late 2015, Ashton spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT. The father of the idea is saying field service management is the first industry to really start changing because of it—and that’s not all.

Some people in the industry have noted that the entire IoT concept came from trying to solve field service problems in 1999. IoT’s origin story lies in field service management. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?