LAS Claims Deploys FLS VISITOUR And FLS MOBILE For Scheduling Field Service Surveyor Appointments

Leading UK building insurance claims management business achieves 32% fuel saving within the first month using FLS VISITOUR and FLS MOBILE.

LAS Claims Ltd manage thousands of household buildings claims each year on behalf of many of the UK’s leading insurers, dealing with validation, investigation, achieving the best settlement outcomes and then fulfilment. LAS Claims have selected FLS VISITOUR cost-led appointment booking, real-time schedule and route optimisation technology, together with FLS MOBILE, to achieve quicker response times for insurer clients and their customers, and to improve the efficiency of its field force.

LAS claim handlers are based in Bristol and Birmingham and, when a home visit from a claims surveyor is required, an appointment must be made and attended within strict SLA timescales. LAS employ a nationwide field force of 65 claims surveyors, direct and subcontract, who are flexible to relocate when adverse weather conditions cause a surge in claims.

Remarkably, the FLS solution was deployed Software as a Service (SaaS) and in successful operation by all users within just 3 weeks of the project start. LAS adopted a policy of Bring Your Own Device (BYOD) for subcontractor surveyors which is supported by FLS MOBILE.

FLS VISITOUR is being used alongside the LAS Claims proprietary claims management system and Ian Hogarth, LAS Business Development Director, explains “We have long believed that technology can deliver significant improvements to claims management in the UK household market. FLS VISITOUR is the latest addition to our technology portfolio, and we are delighted with the results to date.

” Mr Hogarth continues “FLS allows our claims handlers to select an appropriate appointment date/time, it tells us where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they’re going next,” he said. “It enables us to give our customers real time information for example exactly when to expect our surveyor to arrive, but also ensures we only send a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.

" He adds, “We can cluster the appointments to optimise the number of visits per day, and this has been especially effective during the recent surge, where LAS claims volumes increased by over 600% above the daily average.

” He said, “We have been using FLS for a month across our business and it has already delivered exceptional benefits. For example, we have reduced surveyor mileage between appointments from an average of 34 miles per job to 23 miles. This means less travelling time and more time spent in customer’s homes helping them after a claim.”

Aside from improvements to scheduling, Mr Hogarth points to other benefits from using FLS: “There are the obvious environmental benefits from travelling fewer miles, but it also helps improve the safety of surveyors, who are almost all lone workers, as we know where they are at any given time.

” Jeremy Squire, FLS UK Managing Director, comments “LAS Claims are using FLS VISITOUR to great advantage in a competitive industry. We are proud to welcome LAS as a new customer and of their early achievements using FLS technology. Further gains are attainable and we will work closely as a team to quickly achieve these.

About FLS
Since 1988 we at FLS have been working on developing mathematical optimization processes and efficient methods of information science useable for practical applications. The result of 15 years of research and development is the new algorithm POWEROPT™ – a significant innovation, which is not only superior to the known processes of route optimization, but also facilitates completely new methods of operation in real-time.

Clear Technology Leader
Today, FLS is the clear technology leader in the area of real-time scheduling, dynamic route optimization and mobile workforce management, with more than 100 customers and a continuously growing team of highly qualified mathematicians, information scientists, and economists. Our customers include many renowned brand manufacturers and more than 35,000 field representatives enjoy the benefits of FLS solutions, every day and worldwide.

Sustainable Growth
Since its foundation, FLS has operated successfully without reliance on outside capital, and we remain faithful to our model of self-sustainability. It is not our aim to achieve rapid growth, but instead to maintain stability at the highest level of product quality, which not only guarantees optimal results for us and our customers, but also makes our work enjoyable.  For more information, visit www.fastleansmart.com

About LAS Claims Management
LAS Claims Management leads the way in the household claims market, through significant investment in new service solutions, cutting edge technology and highly trained people. Working with clients across the country, we provide the most innovative building repair solution in the UK insurance market.

Our ambition is not to be the UK’s biggest service provider within the building claims management sector, but we do want to be the best. The combination of our expert people and market-leading technology means we deliver high quality service for our clients and their customers.

LAS’ core capability is the management of building repairs, but our broad proposition covers

• End-to-end claims management: dealing with validation, investigation, achieving the best settlement outcomes (cash, IOT, repair), and also fulfillment across all types of claim.
• Uniquely, this extends across an integrated platform to manage the restoration aspects of escape of water (EOW) claims, as well as subsidence and drainage claims management.
• LAS Professional Services (LPS) has turned loss adjusting on its head, providing qualified loss adjuster expertise free of charge. This has reduced insurer claim spend by 33% and life cycle by 40%.

The LAS commitment to technology has completely re-framed traditional claims management business models. We have consigned paper-based, loss adjuster-led building claims management to history. Our technology reduces the time and cost of settling claims, and, in an industry first, delivers high quality, accessible claims data to assist risk profiling for underwriters.

LAS customers experience faster settlement times and improved service, while insurers can reduce their claims costs and attain higher than average customer satisfaction scores.

In summary LAS is helping to restore the reputation of a sector whose overall performance is under severe scrutiny. For more information, visit www.lasclaims.com.