E-Book | May 20, 2022

5 KPIs Service Leaders Need To Measure In 2022

Source: Aquant
Five 5

You’re missing key details when you measure service KPIs in a vacuum. Instead, focus on a holistic view of your service organization. Change the way you think about KPIs. Increase visibility into every corner of service. Bridge the skills gap. Improve CS across the entire organization.

Why do we need to measure service KPIs differently than we have been in the last few decades? Long story short: service has changed.

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