Case Study: Kodak Versamark Maximizes Printer Productivity, Lowers Cost Of Ownership For Customers, And Maximizes Service And Warranty Costs

Kodak Versamark sells and supports its equipment worldwide. Their customers depend on the printing systems to print variable content monochrome and fullcolor process digital print jobs, at optimal performance around the clock. A lost or damaged print run is costly to the customer and damaging for the Kodak brand image. Therefore, it is crucial for Kodak Versamark to ensure that their devices are properly maintained for maximum customer uptime.

A specific problem for Kodak Versamark was the high cost for refurbishing printheads. Customers would often return the printheads before replacement was necessary, and the Global Customer Service Support staff had no way of identifying whether the early return was due to improper operation of the equipment or a malfunction with another part of the printing system.