By Mark Forrest, GM, Trimble Field Service Management, www.trimble.com/fsm
These three steps can help field service managers make the most of their mobile workforce.
The pressures of running a field service business leave managers little time for strategic changes because they spend most of their workday reacting to the constant demands of monitoring and maintaining vehicles and keeping drivers on schedule. To make their operations as efficient as possible, field service managers have learned that they need to easily capture and consolidate vast quantities of data produced by in-vehicle devices and the handhelds of mobile workers.
Doing so requires reliable systems to capture, analyze, and turn data into actionable business intelligence, so managers can manage by exception rather than instinct. For instance, information from location technology and 3D mapping helps optimize routing, saving on vehicle maintenance and fuel as well as driving time, while data from fleet and workforce management solutions facilitates operational changes to boost productivity.