Key Metrics For Measuring Your Field Service Business

Every business is driven primarily by the pursuit of profit, constantly seeking to maximize earnings by increasing revenues and containing or reducing costs. There are endless financial yardsticks used to measure and gauge this pursuit. Companies with significant field service departments – those comprising considerable investments in labor and equipment – understand how important operational efficiency and service quality are to controlling costs. But how to measure these? More importantly, how do you then use the data to drive more informed business decisions?

This paper will present a unique and powerful method for identifying and monitoring field service metrics. It will reveal how to use data to expose the real story behind your operations. Through a detailed discussion about the range of metrics at your disposal – and how to choose the right ones for your company – this paper will equip you with a tried-and-tested approach for using metrics to measure your operational performance as it relates to the pursuit of your company’s business goals.

The true test of an effective business plan is twofold: first, the business plan must be translated into tangible goals and objectives for every department in the organization. Everyone within the company must be aligned with the plan for it to succeed. When this occurs, the entire organization is better equipped to execute in a unified and more effective manner.

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