J&J's Tri-State Delivery Service Improves Customer Service And Cash Flow Through Its Warehouse Management And Point Of Delivery System

J&J's Tri-State Delivery Service, incorporated in 1987, has a fleet of trucks operating in New York, New Jersey, Pennsylvania, and Connecticut, and offers a wide range of services in transportation, warehousing, and distribution logistics. In one very successful line of business, Tri-State Delivery contracts with major manufacturers for delivery of products such as kitchen cabinetry and fixtures to residential and commercial customers in Tri-State's region. While a legacy database for tracking deliveries worked smoothly for years, Tri-State Delivery wanted to take advantage of current technology to increase accuracy and efficiency in the field and in its warehouses.

Tri-State Delivery was looking for ways to improve data flow to and from its nearly 60 drivers in the field. The company was also seeking greater efficiency and accuracy in receiving vendor products at the Tri-State Delivery warehouses in New Jersey and Connecticut.

To improve product tracking and delivery confirmation, Global Bay Mobile Technologies' AccessPoint Mobile Information Management (AP MIMS) was brought in to help design and implement an enterprise mobility solution for J&J's Tri-State. Global Bay recommended a solution involving product barcoding, wireless connectivity and integration to the Tri-State Delivery enterprise applications. Motorola MC9090 mobile computers were deployed both in the field and in the warehouses and Motorola wireless access points and antennas were set up in each of the three warehouses.