IT Services Company Selects Astea's Service Management & Mobile Workforce Cloud SaaS Solution Suite

Astea International Inc., the leader in service management and mobile workforce solutions announces recently that an IT Services Company, in North America, has signed a cloud software-as-a-service (SaaS) contract for the Astea Alliance service management and mobile workforce platform to replace their existing service management solution, and provide additional automation capabilities that will further streamline and advance their service business.

Astea’s cloud solution will provide the IT Services Company with a robust mix of capabilities such as,mobile, field service, depot repair, sales, logistics, third party vendor management, and performance management to fuel its growth, derive competitive differentiation, and ultimately achieve the highest levels of customer satisfaction.

“We are very excited by the strong momentum and increasing adoption rate of our cloud offering. Demand for full-featured field service management and mobile workforce solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with better service. Astea has the experience and expertise to help these companies realize those benefits. We are proud of the number of dominant service providers in the IT Services space who have selected, and continue to select, the Astea solution suite to manage their service operations,” stated Zack Bergreen, CEO of Astea International. “Our solid product portfolio, longevity in the service management space, and domain expertise have proven to be a difficult combination for our competitors to beat.”

Whether on-premise or in the cloud, Astea is the only global solution provider that offers all the cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.

About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. For more information, visit www.astea.com.