If the pandemic has taught us anything, it’s that no one can predict what the future will hold. The resiliency of field service has never been more in the spotlight. This last year, companies learned just how adaptable their operations were…or were not. Unfortunately, many field service executives were left scrambling to accommodate “new norms.”
Now that things are slowly getting back to normal, you might think that field service managers are breathing a little easier. However, a recent study found that 95% of CXOs expect to be hit by another crisis in the near future. This might seem all “doom and gloom,” but consider this – we’ve already experienced three global disasters in the last 20 years.