Article | February 11, 2019

Is It Time For You To Consider A Remote Expert Solution For Your Team?

Source: Librestream Technologies Inc.
Field Service IT News For VARs — November 26, 2014

Remote Expert guidance is the ability to connect with virtual specialists immediately by sharing live video, audio, telestration and augmented content.

Organizations integrate this solution using a mix of the following:

  1. Wearable technology such as industrial grade wearables, smart glasses, and more
  2. Smartphones and tablets
  3. Computers

Enterprises deploy this capability for many reasons such as improving first-time-fix rates or enabling higher value service offers to drive up revenue. For many enterprises, this live collaboration involves capturing data such as recordings and images for an improved audit trail or future training.