Remote services can be used in many different settings. The benefits of offering and using remote service assist with safety, reduce travel, enhance training, and set your company apart from the competition.
Improving Health and Safety
While health and safety are always important, the recent pandemic has added more definitions around what is required for being safe. One of the significant changes is the need to reduce or remove face-to-face interactions for employees and customers. Modern remote service tools, like wearables for Augmented Reality, greatly help in improving health and safety for both field workers and end customers.
Remote services that allow hands-free calling with the use of wearables like the RealWear HMT-1, quickly enhance workers ability to move safely and promptly. Workers can climb equipment, wear PPE and carry out tasks while on calls getting support or information without risking their safety.
Additionally, the increased need for limited or zero-touch work and reduced human contact is also enabled through remote calls on wearables, tablets, or smartphones. Furthermore, the mental health of remote workers can be checked-in on more regularly by supervisors and managers as technicians are dealing with the fatigue and uncertainty from the pandemic and solo work.