Integrating Data To Harvest Field Service Intelligence

A field service operation without reliable data collection and analysis today is at a clear disadvantage against competitors that already have transformed themselves into data-driven organizations. By turning data into the engine that drives the operation, organizations can optimize day-to-day operational efficiencies and smart strategic planning.

For field organizations to harvest valuable data from the field, they must equip service techs with reliable data-capture tools. They also need a plan to analyze data and put it to good use through strategic decision-making. Data left unused in databases is meaningless, and its potential to transform the operation is lost

Deploying the Right Technology

Effective data collection requires the right tools in the field. It requires placing in-cab devices with GPS and telematics in vehicles to capture and transmit data -- and giving workers mobile devices and apps that both capture data and provide real-time access to information that lets them do their jobs effectively.

Those tools are most effective when integrated with fleet and workforce management solutions to provide supervisors and dispatchers real-time visibility to the field. Real-time data flows in to those systems as field workers go about their day, helping managers and dispatchers track work progress and make decisions on the fly. If they need to send a tech to a last-minute job, pair up two workers or make any other schedule changes, they have information about who’s where and how to get someone to a site fast.

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