Integrated Solutions And Datamax-O'Neil Collaborate To Meet Emerging Market Demand

Winston-Salem, N.C.-based Integrated Solutions International (Integrated Solutions) is a systems integrator and software developer that specializes in field force automation. Field force automation includes both external personnel such as salespeople and delivery drivers, as well as internal staff including warehouse and retail personnel.

For nearly two decades, Integrated Solutions has been automating mobile workforces, enabling companies to maximize operational efficiency, increase productivity, and improve levels of customer satisfaction. “We’re involved in virtually everything related to mobility,” says Mike Sweeney, Vice President of Sales at Integrated Solutions. “Our clients range from Fortune 500 companies to small businesses, for which we provide key solutions including route accounting, field service, sales automation, and merchandising.

One of the industry segments the company has been particularly close to is logistics providers: those involved in delivering goods. When UPS adopted a new mobile computer as their platform (Honeywell’s Dolphin 99EX), there was a groundswell in the industry to move towards this platform and incorporate a PrintPAD that worked with it. Unfortunately, the PrintPAD didn’t exist, and interest in developing a new PrintPAD had waned.