Product/Service

InfoLogix Customer Care Center Gateway

Source: InfoLogix, Inc.
The Infologix Customer Care Center Gateway is an Internet portal that provides access to critical service and support information. This concept in customer service allows Infologix to provide unparalleled service and support to our customers.

The Infologix Customer Care Center Gateway is an Internet portal that provides access to critical service and support information. This concept in customer service allows Infologix to provide unparalleled service and support to our customers.

The Customer Service Gateway provides a secure, easy to use method of checking the status of your equipment, ordering and renewing services, requesting onsite or telephone support, and more. With any of our InfoLogix services, you are provided access to the Gateway.

Customized Support Solutions

Searchable Knowledgebase

  • View Equipment by Serial Number, Model Number or Location
  • Find the complete support and repair history for any item
  • View your customer profile including locations, equipment lists and service contracts
  • Check the status of a repair or technical support ticket
  • Enter a Service Request online

Access Information Instantly
From one powerful interface, you have access to contact and equipment information for any location. A detailed contact list gives you instant access to technical support calls placed by any of your equipment users. The detailed asset view page provides access to all of your equipment. Quick click links allow you to sort and find equipment by item number, location, and status. Click the icon next to each asset and view equipment properties. In addition to tracking your equipment, the Gateway can store specific asset and configuration information for each device in your installed base.

Custom Equipment Profiles
We can track asset information, network configurations, purchasing information, and more. Our system provides maximum flexibility that lets us tailor it to fit your business requirements.

Advanced Technical Support Tracking
Our sophisticated system logs each support question and provides you with real-time access for every user in your organization. Submit equipment status requests, technical support requests, or add a comment to an open support case online, anytime, anywhere.

Online Knowledgebase
Maximize your resources by utilizing the online knowledgebase. As each technical support question is asked, our trained support specialists log each question and its resolution.