Indus Service Suite

Field Service Performance—Going the Distance
At Indus, we're driven to improve field service performance. We see it as the glue in our Service Delivery Management strategy that ties together the key components of the service supply strategy chain: customers, assets and workforce. Our goal is to help you maximize customer satisfaction while lowering the overall cost of service delivery. And we're dedicated to achieving that goal.

Visibility into all phases of service delivery
Best-in-class field service organizations are known for providing consistent real-time data to all stakeholders, including call center personnel, parts managers, the control desk, field workers and account management and sales. That pushes decision making out into the organization to those "do-ers" that are closest to the customer—where it belongs.

Beyond mobility to optimization
The real key is the total optimization of your field service force so customer service decisions are made based on what's best for the customer given both your resources and your customer's constraints. With Indus Service Suite you have the information you need.

And, now you can take the next step in optimizing your field service operations with Real-time Performance Management for Indus Service Suite.

Indus Perspectives
Listen to podcast interviews with experts, analysts, and Indus clients.

• Podcast Series: "Building a World Class Service Organization"
  Topic: Best and Worst Practices in Running a World-Class Service