Indus Service Delivery Management

Synchronizing Assets, Customer Service and Workforce
At Indus, we created our Service Delivery Management strategy and software architecture to synchronize the management of assets with optimization of services. Our Service Delivery Management software maximizes asset uptime and minimizes service costs while managing customer expectations. It provides the right people in your organization with the visibility, information and control required to make decisions in your customers' best interest. And, now through Real-time Performance Management you can gain quick, easy access to the actionable business metrics, analysis and reports needed to drive operational excellence across the organization.

By synchronizing functions such as your call center, workforce scheduling, dispatch, parts inventory, sales and billing, a Service Delivery Management approach attacks the silos that isolate these functions and effectively consolidates your critical functional processes so they work in harmony to benefit your customers—and ultimately your organization.