The service industry does what it does best when in the field, repairing or maintaining equipment. But the medical community is urging us to #StayHome while we fight the pandemic. Service pros can’t unilaterally stay home, but there are ways to reduce the number of site visits needed, while still solving customer issues. And even as the pandemic declines, we are likely to see some social distancing remain, and a rollout of more rigorous health and safety policies that slow a full return to business as usual.
What’s the best way to manage a continuation of service amid challenging circumstances?
Service leaders are accelerating longer-term transformation plans that include self-service solutions, AI tools, more remote diagnostics, better data collection for predictive maintenance, and other changes that limit the number of visits technicians must make to work sites.
While some solutions can be deployed more quickly than others, there are ways for service organizations of all sizes to immediately resolve issues faster.