White Paper

Improving Customer Outcomes Through Asset-Centricity In Field Service

Source: Salesforce
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How Prioritizing Asset Uptime Supports a Successful Outcome-as-a-Service Business Model

Field service organizations are gradually taking steps toward digital transformation. Amid this process, there has also been a growing movement to transform business operations to meet customers’ increasing demands for proactive service and maximum equipment uptime.

Now, discrete manufacturers are working to transition the business to be less focused on product sales and more focused on generating positive service outcomes for customers. This movement has culminated in a new approach to business, outcome-as-a-service, that is serving as the model for field service operations in the 21st century

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