Video

Improve Customer Experience Through Connected Field Service

Source: Microsoft

Learn how to give your customers what they want and need by 2020, customer experience will overtake price and product as the key brand differentiator per the Walker 2020 Customers Report. Customer experience also impacts customer retention by over 40% and provides opportunities to improve customer satisfaction and upsell other products and services.

According to a Microsoft study, various industries touched by field service ranked between $200 million and $380 million more in growth. A connected experience is key to a service organization’s success now and into the future.

Join this webinar to:

  • Learn why customer experience and communication are relevant for field service organizations
  • Find out how to analyze data to improve customer satisfaction
  • Discover best practices for delivering exceptional customer experiences

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