Importance Of Digital Workflows In Field Service

How much time does it take for you to approve a task, project, form, etc.? Some of you may say 2-3 days, some might say 36 hours, and others will say in a matter of minutes.

For those of you who answered with anything over 5 minutes, you may want to consider incorporating workflow automation into your business.

Workflows are the execution and automation of business processes that require multiple steps. Workflows can vary from simple to complex depending on business rules, and they’re a great solution for those looking to improve efficiency, time management, and operational costs.

Simple workflows can include instances where a field technician completes a work order form and that information is then routed to a manager for approval. A more complex workflow example for that same technician could include routing the completed work order form to multiple departments for approval, or routing the work order to begin a completely new process defined by the company.