Article | December 5, 2022

IFS Helps Deliver At The Moment Of Service This Christmas

IFS reveal biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.

In March 2022, Claus Corp came to the monumental realization that their current processes and manual systems were no longer able to effectively manage the size and scale of Christmas. Demand over the last few years has gotten so high that Christmas is too big for Santa and the elves to manage without technology to help them deliver a seamless service. Claus Corp selected IFS Cloud and its breadth of functionality to allow Santa to make the best use of his time, become more efficient and increase productivity across the grotto. Without a shift in the way they operate, the business was looking at a projected loss of 15%, meaning late gift arrivals, faulty toy distribution and other significant errors that would impact billions of people around the world.

Santa comments “IFS Cloud provides me with a single composable platform that can scale with the needs and demands of Clause Corp year after year. This certainly makes life easier for me and the elves, we’re normally running things from scrolls and leather-bound books. Now, I can combine service management alongside asset management and core ERP functions, meaning I can manage my service team, supply chain and production all in one place. This makes life a whole lot easier, especially in those stressful months leading up to my biggest day of the year, we’ve simply never been so productive!”

With billions of customers around the world and a growing demand of presents and longer lists than ever before, Claus Corp needed a solution that would help him keep track of his huge database.

“It’s our job to know the ins and outs of my customers - the millions of children around the world waiting for presents year after year. As of 2022, the elves and I use IFS contact center and customer engagement software to see each individual child's profile that includes their Christmas lists, if they're on the nice or naughty list, and where they are in the world.”


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