Manufacturers, retailers, and other businesses have, over the course of the last several years, diversified their product offerings by productizing service. We call this servitization.
Making a business transformation of that magnitude depends on a company’s ability to bring a much stronger service value proposition to play. To understand the current state of servitization, IFS partnered with IDC to generate this servitization benchmark report. With it, businesses can benchmark their own maturity when it comes to true end-to-end servitization.
Download this IDC whitepaper to learn how you stack up on your servitization journey. In it, you’ll find:
- The financial impact of servitized thinking
- What defines the four phases of servitization maturity
- The tools wielded by servitization leaders to deliver excellent service
- What you can do today to better prepare for a servitized future