Case Study: HVAC Company Automates Field Service Operations

By Brian Albright, Integrated Solutions magazine

HVAC repair technicians have to be efficient — when a customer loses heat in the winter or air conditioning in the summer, they don't want to be left waiting because the repairman was delayed by a manual dispatch system or filling out paper invoices at his previous stop. Bud Anderson Heating & Cooling, a $6.5 million residential HVAC company in St. Lowell, AR, has energized its field service operations with a mobile solution that has eliminated paper and increased the number of service calls its techs can make each day.