A multitude of emerging technologies are changing the landscape of service management. Many of these technologies — once considered luxuries — will become necessities over the next five years. This report explores how today's investments by the Best-in-Class influence tomorrow's service landscape. Most importantly, the report will explain how you can prepare your firm right now.
Technology, like Fashion, is Never Finished
Field Service professionals have started to build a dense web of technologies to support clients and improve efficiency. These have often been iterative and disconnected quick fixes, leading to a clump of proprietary technologies with limited integration. Best-in-Class firms now understand that success in service is defined by creating a concise strategy for technology investment.