Article | January 19, 2024

How To Transform Your Outcomes-Based Contract From Burden To Benefit

Source: Salesforce

By Chad Barbour, Salesforce

Salesforce - outcomes based contracts

The ways outcomes-based contracts are created, the metrics by which outcomes are judged, and the means of gathering and analyzing data are continually evolving. An outcome-driven contract ensures a product or service will operate at a given quality level for a set amount of time, but how the result is delivered may not be explicitly stated.

Outcomes-based contracts open opportunities for service providers to have more flexibility in how they deliver service. Accordingly, field service organizations must be aware of the numerous considerations involved in crafting such a contract. Each industry has its stipulations attached to outcomes, and each organization needs to create contractual guardrails to protect itself against unnecessary risk. Considerations may include performance thresholds the organization wishes to set, constraints that may impede the company’s ability to fulfill contract terms, and who bears responsibility for each outcome.

access the Article!

Get unlimited access to:

Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.

Subscribe to Field Technologies Online X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.


Subscribe to Field Technologies Online