Article | March 14, 2022

How To Solve Your Customer Experience Gap, Plus Other Key Findings From Aquant's 2022 Medical Device Service Benchmark Report

Source: Aquant
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From the Great Resignation to increasingly complicated equipment, the medical device service industry is facing a number of challenges. 

But according to new research from Aquant’s 2022 Medical Device Service Benchmark Report, there are additional issues to consider. Service organizations are looking at KPIs in a silo and often looking at KPI data in hindsight without any way to use the information to improve future service. The result? A disconnect in customer experiences.

Looking to provide exceptional medical device service, even in the midst of industry challenges? It’s totally possible – and your data can illuminate the way. Let’s take a closer look at the research. 

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