How To Solve Your Customer Experience Gap, Plus Other Key Findings From Aquant's 2022 Medical Device Service Benchmark Report

From the Great Resignation to increasingly complicated equipment, the medical device service industry is facing a number of challenges. 

But according to new research from Aquant’s 2022 Medical Device Service Benchmark Report, there are additional issues to consider. Service organizations are looking at KPIs in a silo and often looking at KPI data in hindsight without any way to use the information to improve future service. The result? A disconnect in customer experiences.

Looking to provide exceptional medical device service, even in the midst of industry challenges? It’s totally possible – and your data can illuminate the way. Let’s take a closer look at the research.