How To Reduce Truck Roll Costs In Field Service

Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll be diving into today: the question of how you can quickly and effectively make some tweaks here and there to your day-to-day operations, and in the process, reduce truck roll costs while still spurring long-term growth for your business. 

Let’s begin!

What counts as a truck roll? 

Before we begin answering the question of how to reduce truck roll costs, we need to make sure we understand what exactly constitutes a truck roll. For the purposes of this article, when we use the term, we’ll be talking about the dispatch of a technician (via truck or any other vehicle), to address a customer issue, such as maintenance, installation, rearrangement, or a fix. 

Industries such as oil and gas, telecommunications providers, and industrial equipment are all prime examples of businesses in which truck roll costs trend upwards and have the biggest potential to impact your bottom line.