Service organizations are already understaffed due to a labor shortage and a Baby Boomer retirement wave. “Quiet-quitting” could further impact workforce performance and the customer experience. With a little help from technology, service leaders can increase workforce engagement. Here’s how.
The philosophy of quiet quitting is not about leaving a job, but instead, doing exactly what the job requires, no more no less. It means no longer going above and beyond and withdrawing from the idea of “hustle culture” in an effort to find a better balance between life and work.
Taking steps to set healthy boundaries at work is important—and something everybody should do to avoid burnout. However, “quiet quitting” culture is a step beyond, and is understandably worrying business leaders and managers across industries. There’s a difference between working to find a better work-life balance and being totally disengaged. A successful workforce is full of employees who are motivated, engaged, and self-driven because they find meaning and fulfillment in the work that they do.