How To Make Data Driven Decisions In Your Field Service Business

There’s no shortage of data at your fingertips as a commercial field service business owner. Logged customer notes and calls, staff arrival and exit times, payment and invoicing records and inventory records are just some of the pieces of information you can gather from your business on a daily basis.

All of this field service data tells a story of how efficiently you’re running daily operations and indicates your business’s overall health. However, having all of this data flowing through your business is one thing; knowing what to do with it is another.

You need to not only be able to gather and analyze business data with the right processes and technology but also act on it quickly and so that you can make the right decisions for your business at the right time. Acting on your data is the key component of data driven decision making.

Data-driven decision making is especially important for commercial field service businesses. It helps them mitigate risk, complete projects on time and on budget, and set KPIs to measure success, meet business goals, and scale as they take on larger projects.

But before we dive into why data-driven decision making is important for your business, it’s important to understand what it means.