Fireside Chat: How To Kickstart Your Digital Transformation With Low-Code Apps

It’s getting colder and there’s no better way to cozy up than with a fireside chat! In the first of two fireside chats, ProntoForms’ Product Management VP Russ Halliday and Product Marketing Manager Joel Fear discuss the impact of low-code application platforms (LCAP) in fieldwork. So load up on smores and prepare to learn how LCAPs are shaping field processes and digital transformation.

What wider demand do you believe LCAP is satisfying?

JOEL: What you’re seeing now are customers who demand a much higher level of service engagement than ever before. This, in turn, places demands on field service organizations to deliver exceptional, seamless digital experiences.

Secondly, IT teams and business leaders are being asked to do more with less and to optimize with the resources and people they already have. This pressure means that new approaches to building software, specifically low code tools, need to be investigated. These tools primarily help people without coding skills — also known as citizen developers — lead traditionally IT-led software development projects.

This hand-off of solution building is key. Citizen developers can rapidly build and deploy prototypes and proof of concepts through an LCAP that are controlled within the bounds that IT sets. These rapid design iterations enable organizational agility on a whole new level, resulting in dramatic cost-saving in IT projects.

In regard to customer service, connecting CRMs, ERPs, and supply chain data into every single field engagement brings this data together. It enables operational visibility for higher first-time fix rates, and improved customer interactions, which all contributes to delivering world-class customer service.