By Brian Cleary, chief strategy officer, bigtincan, www.bigtincan.com
Here are 3 areas where you should be leveraging mobility for measurable improvements.
As the use of mobile devices continues to increase, organizations are finding that they are improving field service productivity and profitability. But the devices themselves are not solely responsible for these improvements. In fact, having the productivity tools that enable users to engage with content and the customer is often more important than the mobile device itself. With the right tools, field service teams can complete more calls, increase first-time repair rates, resolve issues quicker, improve management visibility into the work being done in the field, and meet service level agreements to ensure customer satisfaction, among other benefits.