How To Find The Right KPIs For Your Field Service Organization

In field service, there’s tremendous pressure to demonstrate continuous improvement. Service in many industries is becoming more competitive and service organizations are forced to demonstrate improvements in customer satisfaction. And there’s a continuous demand for cutting costs.

Key performance indicators (KPIs) play an important role as an enabler to drive continuous improvement. Your service organization may have processes in place, different levels of automation, or digitization of your end-to-end process.

But to move to the next level, you need to measure your performance closely. And use those measurements and the analysis of those measurements as the driving force behind new initiatives.

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