The field service management market is expected to reach nearly $6 billion by 2024, according to some estimates. The massive potential won’t come as a surprise to the hardworking people in the service industry but it begs the question of service leaders: how to navigate their organizations through such rapid change, while constantly delivering great customer service. Pulling that off requires that companies automate and modernize their service operations to meet the needs of their customers. More specifically, it means moving from slow, manual systems to streamlined mobile workflows for their customers and employees.
The best way to stay ahead of competitors is to take advantage of mobile, cloud-based technologies that put critical customer information in service teams’ hands and enables them to respond quickly and fix customers’ problems correctly—the first (and every) time.