E-Book | September 30, 2020

How To Deliver Effortless Experience In The 21st Century

Source: TechSee
Customer Experiences Concept. Group of Happy People Raised up Hand to Giving a Positive Review on Speech Bubble Card. Client's Satisfaction

Today’s customers want their lives to be as easy as possible. Think Uber, Grubhub, Amazon Prime and the endless number of apps designed to let you order anything you want to your door with a click of a button.

These on-demand services have proven that convenient and effortless transactions are indeed possible and are fast becoming expected by customers everywhere.

Businesses hoping to compete in this modern marketplace will need to adapt their customer-facing processes to ensure every interaction is as quick and seamless as possible. McKinsey’s research shows that companies that eliminate inefficiencies along the customer journey increase revenues by as much as 10-15%, while simultaneously lowering the cost to serve by up to 20%.

A Gartner study found even more dramatic results, reporting that moving from providing a high-effort customer experience to a low effort one cuts costs by 37%, and increases the likelihood of increased purchases by an astonishing 88%.

VIEW THE E-BOOK!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: