Roughly there are over 2.7 billion people that are considered “Deskless Workers” 1 . This represents 80% of our workforce. These individuals rely heavily on technology to effectively and efficiently do their job, and frankly live their lives. Imagine, only a decade ago, there was no iPad or Instagram, Alexa was in her infancy, and Square was simply a concept. Today these technologies are ubiquitous. A similar, rapid technological evolution is happening within the Field Service industry and will continue for the foreseeable future.
But what that future will look like in a decade, let alone a year from now, is impossible to predict. After all, where are all the flying cars promised 20 years ago?1 Whatever the future holds for the Field Service industry, it calls for assessing your field service organization’s (FSO) business processes and technology stack, now more than ever. Why? Because doing so, along with investing wisely in software and platforms based on those evaluations, will help you build the technology stack your FSO needs to thrive now as well as the agility required to evolve with the inevitable changes that are coming.