Article | November 12, 2019

How Technicians Benefit From Simpler Field Service Management Software

Source: MarginPoint

By Sally Swoboda, Director of Product Management, MarginPoint

Field Service Technician

The challenges facing service contractors are numerous, especially as their companies grow. Managing costs, employees and customer satisfaction becomes increasingly difficult as they add new technicians and vehicles to their business. Traditionally, contractors relied on paper processes to track customer data, invoices and inventory levels.

But the transfer of critical information by hand is riddled with mistakes and inconsistencies as data makes its way from the field to the back office. Pen and paper methods also become impractical as a company expands operations and typically results in increased accounting errors, decreased customer satisfaction and reduced accountability.

While there are options on the market that attempt to solve some of these challenges, they are often complex and difficult for technicians to use. Additionally, they often fail to account for one of the biggest pain points that contractors experience — inventory control.

Service contractors need a way to streamline their businesses and gain better visibility into all areas of operation, including inventory. Because many technicians are reluctant to change, any new solution must be easy to implement. This is where field service software with integrated inventory control can offer an advantage. A quality field service management software can help businesses complete more jobs, more accurately and in less time.

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